[BHS78]

I had that problem with my Gateway Computer and I turned it off 1st and then I unhooked the power from it and I took the side off of the towercase and removed the battery which looks something like a watch battery but its a little bigger in size....After removing the battery from inside the tower case for about 10 minutes I put the battery back in and hooked the power back up and that solved my problem with the password.....Hope that might be some help for you....