[thetribe]

CD, it would definitely be nice if they had some people who could hear a situation out and make corrections in cases such as yours. There have been days where the caller ID would stop working on my phone out of nowhere and 2 days ago, anytime you tried to call in to one of the phones on my plan it said it had been disconnected but I could call out and text from it. Those aren't major and have been fixed within the day but sometimes I can't even reach someone if I can a specific store. Point being, there are just sometimes that the people at AW make mistakes because we're all human but they won't write it up to human error and the customer not have to foot the bill for it. In some cases there is no way possible that the customer could control something but they'll always have to pay for it. Most of the time on a major carrier you can speak with someone who will adjust the bill accordingly. AW doesn't have as much money coming in as those companies so I suppose that's why they won't do that.

Jason Goble has been great at fixing anything that has went wild on my phone so far. :Thumbs:

Justin Allen has also been wonderful about answering any questions that I have had related to A.W. period. There have been a lot of them, especially before I switched plans and phones, and he has always answered thoroughly even though it didn't benefit him any.