[Bob Seger]

I am surprised the Paintsville Sears store didn't get the axe though. I buy there, simply because I like the Craftsman brand, but I have to wonder how many customers the manager there has lost for Sears. I have complained to Sears a couple of times for way she treats customers. I would bet that I'm not the only person that has complained to Sears about her.

The Paintsville Sears store is not owned by Sears. The manager you speak of is more than likely the owner. It is a franchised store. I shop there like you, primarily for the Craftsman line of tools. The lady you speak of is not a bad person. She is a little "dry" personality wise , but she has always tried to help me with anything I've ever asked. She may not be the best individual to be in the "sales" business, but she has always been accommodating upon request. Sears may be interested in how their franchised store treat their customers, but ultimately there is probably not a lot they can do about it.


Actually it was Kmart that acquired Sears rather than the other way around. I find it hard to phathom that a company that comes out of bankruptcy (or is at near bankruptcy) is able to acquire assests as vast as Sears. It's just been a few short years ago, that Sears & Roebuck was the largest retailer in the world.